Top 7 Review Generation Tools for Dentists

Reviews and social proof are important for any industry but when it comes to healthcare providers, including dentists, they’re critical. Let’s look at some stats about online reviews in the healthcare sphere…

• In a 2018 study, 82% of patients surveyed said that they look for reviews when choosing a healthcare provider.
• In a separate 2018 study, 60% of people surveyed said that they have chosen one provider over another based solely on their online reviews. (In the same study, 53% of people said that negative online reviews would change their mind about a provider they have already seen.)

The stakes are higher with healthcare and online reviews are essential to retaining your current patients and gaining new ones. Getting reviews can be tricky, though. People need a little guidance but explaining how to leave a Google or Yelp review is ineffective (and, to be honest, a little painful.) Luckily, review generation software makes it easy to ask for – and get – reviews! A lot of dental office management programs have review generation and management capabilities but if yours doesn’t, it’s a great idea to invest in standalone software.

What is Review Generation and Management Software?

Review generation and management software automates the review request process by sending your customer an email or text after their visit to your dental practice. These tools also allow you to manage negative reviews to keep your reputation in tact. While review generation software automates the sending of review requests, someone at your office will still need to enter the patient’s contact information into the program so the request can be sent. Some programs make this process easier by allowing for bulk uploading but not all review generation tools have this feature.

How Dental Review Management Software Can Improve Your Practice

You may not realize it, but online reviews are part of your marketing strategy and they’re much more effective than paid ads or social media. Since reviews are from real people who have used your services, people tend to trust them more than they trust marketing messages from your practice. If you don’t have enough reviews to convince people you’re a great dentist, you’re almost certainly missing out on new patients. Look at the following Google listings for dentists. Which one would you click? If you’re like most people, you’re probably drawn to the first and second results, and you’ll probably end up contacting the second dentist. You’ll likely ignore the third completely. There are no reviews, so the trust factor isn’t there. As we’ve mentioned, trust is everything to patients. By establishing trust, you’re confirming what your current patients already know (think back to the 53% of people that would rethink their current provider after a negative review) and swaying people that may be trying to choose between you and another dentist. In short: more reviews means more trust and the more trust you can establish, the more customers you’ll attract and retain. To help you do all of that, we’ve rounded up the top 7 online review generation and management solutions!

Top 7 Dental Review Generation and Management Software

The software in this list met the following criteria:

• It must have 4+ star reviews on Software Advice and/or Capterra
• The website had to have enough information about the product to allow users to make an informed decision before reaching out to the company for a demo or trial

Let’s get started so you can get more reviews!

1. BirdEye

BirdEye is a popular review management and generation tool used by top companies like Nissan, Harley Davidson, and Kay Jewelers. You can easily respond to all reviews and get alerts when someone leaves a negative review so you can respond quickly and resolve the issue.

• Free trial: Yes
• Price: There are four tiers of service. The Starter tier is $83 per month, per location.
• Mobile app: Yes
• Hosting: Cloud-based
• Training: Training is available online, in-person, and via webinars and the knowledge base on their website.
• Support: There is an extensive support section on their website and you can reach out to them via email, phone, or live chat 24/7.

2. Broadly

Broadly helps you gather more reviews by automatically sending a branded email or text to your patients after their visit. In addition, they can help you engage website visitors and turn them into patients with their live chat functionality. It has integrations with over 500 popular programs you may already be using including Dentrix, Quickbooks, and Constant Contact.

• Free trial: There is no free trial, but you can request a free personalized demo.
• Price: Not available online.
• Mobile app: Yes
• Hosting: Cloud-based
• Training: Training is available online.
• Support: You can contact support via email, phone, or live chat during PST business hours.

3. Womply

Womply is a powerful review generation and management program, but it also has features to increase customer loyalty. As for reviews, it helps you gather them on the top sites like Google, Facebook, and Yelp.

• Free trial: There is no free trial, but you can request a free demo.
• Price: There are three tiers of service that start at $69 per month per location. Discounts apply when you pay for the entire year up front.
• Mobile app: Yes
• Hosting: Cloud-based.
• Training: In-person, via webinars, and online documentation.
• Support: Support is available via phone, email, and live chat.

4. Podium

Podium is a straightforward review generation tool. With just a patient’s name and phone or email, you can send a message and start getting more reviews. With its simple interface, you can get notified when you get a new review and manage and respond to reviews from your phone or desktop.

• Free trial: There is no free trial but you can watch a free demo on their website.
• Price: Not available online, you can request a quote on their website.
• Mobile app: Yes
• Hosting: Cloud-based
• Training: Training is available online, in person, or via documentation supplied by the company.
• Support: You can contact Podium via phone, text, email, or live chat during GMT business hours.

5. Rize Reviews

Rize Reviews takes a unique approach to review management: they handle everything. Simply send them your customer list and they will do the rest for you. There are obvious pros and cons to this since everything is out of your hands. If taking the entire process off your plate is appealing, Rize Reviews might be a great option for you.

• Free trial: No, their trial is $5 for two weeks and a maximum of 50 reviews.
• Price: Capterra reports that Rize Reviews starts at $250 per month but there is no pricing information on the Rize website.
• Mobile app: No
• Hosting: Cloud-based
• Training: Due to their service model, there is no training necessary.
• Support: Support is available via phone, email, or text.

6. Reputation Desk

Reputation Desk is a review management and generation tool that allows you to collect more reviews on Facebook, Google, and Yelp. It also gives you the ability to manage your online listings, which is another way it helps you get found.

• Free trial: Yes
• Price: $79 per month per location. The price per location lowers with each added location.
• Mobile app: No
• Hosting: Cloud-based
• Training: Training is available online or in person.
• Support: Support is available via phone, email, and live chat. (We used their live chat feature for this article and they were extremely prompt and helpful!)

7. Savi

Savi is another simple, straightforward way to get reviews on Google, Facebook, and BBB. You can send review invites from the mobile app or the dashboard and then see and manage your reviews in one convenient place. It also gives you daily, weekly, and monthly insights to give you an overview of your rating and review counts on various review sites.

• Free trial: Yes
• Price: There are two tiers of service, Solo for $89 per month and Professional for $99 per month. Multiple location discounts are available.
• Mobile app: Yes
• Hosting: Cloud-based
• Training: There are training documents available and the Savi team can provide training over the phone or with a screen share.
• Support: Support is available via phone, email, and live chat.

Online Reviews Are Just One Piece of the Digital Marketing Puzzle

Tags: Dental Marketing